Astea International announced today that the BP Group, a mechanical contracting and HVAC company based in New York City, has selected Astea’s cloud-based, field service management and mobility platform, Astea Alliance™, to optimize and improve its largescale service operation. The ...
With heavy regulation and compliance requirements, field service organizations in the medical device industry are often the early adopters and technology leaders to watch. Physicians, medical facilities, and patients are regularly calling upon medical device field service organizations to do ...
We live in an integrated world. Nearly every mobile app, software application and website people interact with is integrated into multiple other applications and data sources without anyone ever thinking about it. This integration is so prevalent because it allows ...
Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and ...
As technology continues to evolve, the prospect of smarter machines is creating a paradigm of preventative, even predictive maintenance, making it so that something no longer has to break before a technician is deployed to fix it. Innovations such at ...
Innovative Technology Has Dramatic Impact on Streamlining Operations Over the last year, TSIA has sharpened its focus on field service operations, initiating additional benchmarking of key field service financial, quality, and operational metrics. The data is now becoming available, and ...
