• Sunday, 20 May 2018

Aberdeen Report: What Will Drive the Future of a Maturing Mobile Field Service Landscape?

Aberdeen Report: What Will Drive the Future of a Maturing Mobile Field Service Landscape?

Aberdeen’s recent Mobile Field Service Survey offered a window into the levels of maturity for firms across the service spectrum, and the results were illuminating. How would YOU rate your service organization’s mobile maturity: Immature, Moderately Mature or Mature? Surprisingly, ...

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On-Demand Astea Webinar: Fix Your Technician Resource Gap

On-Demand Astea Webinar: Fix Your Technician Resource Gap

Did you know that 70% of service organizations will experience a field worker shortage in the next 5 – 10 years? Of the 70%, one-half are dealing with a retiring workforce now.  The field technician labor force shortage has consequences that ...

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Astea Webinar: Fix Your Technician Resource Gap

Astea Webinar: Fix Your Technician Resource Gap

  70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or ...

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Video: How to Prepare Networks for the IoT Impact

The deciding factor between your service organization’s success or failure in 2018 can be defined in two small yet vastly important little words: Customer Experience. That is why 50% of organizations are using or exploring IoT to improve the Customer ...

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