• Sunday, July 23, 2017

Simplifying the Internet of Things for Field Service

Simplifying the Internet of Things for Field Service

The Internet of Things (IoT) is a hot topic across multiple industries, and the universe of connected assets is growing every day. Gartner predicts there will be 6.4 billion connected things in use by the end of this year, and ...

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A Fix for First-Time Fix Rates

A Fix for First-Time Fix Rates

Improving first-call/visit resolution rates can be challenging and frustrating for field service organizations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit. The customer may not provide enough information to ...

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Redefining the Next Era of Service Innovation: Time for Breakthrough Change

Redefining the Next Era of Service Innovation: Time for Breakthrough Change

As a service company, how do you approach innovation? Is it even on your radar? If not, you aren’t alone. Recent research by The Service Council indicates that the service industry in general could be doing more to drive innovation. Astea ...

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Service Innovation…What’s your game plan?

Service Innovation…What’s your game plan?

Is Service Innovation Treated with the Same Diligence as Product Innovation? The service sector is growing and today accounts for 70% or more of the gross domestic product (GDP) in many countries. The increasing dominance of service, around the globe, ...

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