• Tuesday, 14 August 2018

Aberdeen Whitepaper: ‘Self-Service: Create Happy Customers & Reduce Costs’

Aberdeen Whitepaper: ‘Self-Service: Create Happy Customers & Reduce Costs’

Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction. This whitepaper from ...

Read more

Astea Podcast: Reimagining Service to Maximize Profitability

Astea Podcast: Reimagining Service to Maximize Profitability

Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and ...

Read more

Astea On-Demand Webinar: Visual Intelligence in Field Service Management

Astea On-Demand Webinar: Visual Intelligence in Field Service Management

You all know what field service management (FSM) solutions like Astea Alliance are, but how do they work with the XOi visual intelligence platform? Learn how using a wearable technology solution ties seamlessly into the Astea FSM software you use today ...

Read more

Astea and XOi Webinar: Visual Intelligence in FSM = Customer Trust and Field Technician Efficiency

Astea and XOi Webinar: Visual Intelligence in FSM = Customer Trust and Field Technician Efficiency

What are your roadblocks to success? For many field service organizations, the biggest challenges are the skilled trades gap (there are not enough new technicians to fill the shoes of retiring ones) and the growing need for more transparency and ...

Read more

Astea Whitepaper: 6 Steps to Field Service Profitability

Astea Whitepaper: 6 Steps to Field Service Profitability

Did you know that less than 30% of field service organizations are achieving profitable revenue growth? Service profitability is no longer simply a function of increasing the number of service calls completed per shift at a lower cost. It requires ...

Read more

Augmented Reality – Far From a Gimmick for Field Service

Augmented Reality – Far From a Gimmick for Field Service

Why pay attention to Augmented Reality? Augmented Reality or “AR” solves many challenges you face today: growing complexity of serviceable assets, limited resources, and an aging workforce which leads to massive training needs for new and contingent field technicians. If ...

Read more

Astea Article in Architecture and Governance Magazine: The End of the ERP?

Astea Article in Architecture and Governance Magazine: The End of the ERP?

A asks, ‘Is this the end of the ERP?’ As a respected and recognized software vendor for the Field Service industry, the publication looked to the thought leaders at Astea for our take on the “Best-of-Breed” vs. “Stack-Shop” approach to ...

Read more

See the Newest Version of Astea Alliance Field Service Management Platform at Technology Services World 2018

See the Newest Version of Astea Alliance Field Service Management Platform at Technology Services World 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. The theme for this year’s conference by TSIA  is how technology companies are leveraging the expertise of both their Sales and Service teams ...

Read more