When evaluating mobile technologies, it is easy to become wrapped up in the “cool” and “shiny” of available options. Doing so, however, can lead to a detrimental mistake – choosing a technology based on its cool factor rather than its ability to address your business objectives. To bulletproof your technology selection, you must fully understand the business pain points the technology should address, outline your goals for making an investment, and identify the must-have features necessary to achieve your outcomes. Then, stick to this data like the golden rule. If a solution doesn’t meet your needs, move on — no matter how cool it may be. TDIndustries spent ample time identifying its business needs and outlining necessary features of a solution before making its technology investment. This process led the company to a solution tailored to meet its specific needs that is paying off exponentially.
TDIndustries recently rolled out a field force automation solution to its 300 technicians that consists of FieldCentrix service management software from Astea deployed handheld computers. This article explains TDIndustries’ deployment and will help you understand how your company may benefit from a similar solution.