CBS is based in Washington, DC and was established in 1963 as the building services division of The Donohoe Companies, Inc. Over the period of these 47 years, CBS has expanded its array of capabilities to include comprehensive facility management, operation, maintenance and repair services, mechanical & plumbing installations and building automation technology and access control services to their clients. CBS is currently providing services for over 28 million square feet of government, institutional, office, retail, residential, and embassy space in D.C., Virginia, Maryland and West Virginia.
The CBS team evaluated several field service and mobility solutions, and selected Astea for three key reasons:
- Astea’s extensive and proven experience providing global field service and mobility solutions to numerous enterprise companies around the world.
- Astea’s FieldCentrix solution suite provides complete service management & mobility functionality necessary to fully automate and streamline their service operations.
- Astea’s FieldCentrix solution incorporates industry best practices and seamlessly integrates with their existing infrastructure.
“We needed a proven solution that would provide us with total visibility of our field service operations, improve first time fix rates and workforce utilization, and reduce operational costs in addition to capturing additional revenue opportunities,” said Terry Oakley, Senior Vice President of Operations, CBS. “After an exhaustive evaluation process we strongly concluded that the combination of Astea’s domain expertise, robust solution suite and widespread experience in delivering field service and mobile solutions was the best fit for our business.”