Ultimately, growth in any organization depends upon customers purchasing from you time and again. Delighting customers is, therefore, the cornerstone of any successful growth strategy. But with your customers expecting their service vendor to provide the same type of easy, convenient, real-time experience they get from Amazon, Uber and other innovative companies, how can you possibly delight them?
One of the ways is through the mobile workforce management tool you use. A best-in-class mobile app for field service will put critical customer information at engineers’ fingertips so they can provide a convenient, personalized customer experience. The right mobile solution will also include a customer portal that your end customers can use to get a 360 degree view of their entire relationship.
Nearly a quarter of all North American businesses are delaying or rejecting the implementation a mobile workforce management solution due to cost concerns. But what is the opportunity cost of NOT arming your field technicians with the mobile app they need to deliver the kind of experience your customers demand?
Unlike other mobilized field service solutions, Frost & Sullivan found Astea’s Alliance Mobile Edge to be a competitive value with proven ROI. In addition to proven ROI, learn why Frost & Sullivan selected Alliance Mobile Edge as a best-in-class mobile workforce management solution by downloading our latest infographic, A Winning Formula. See how Mobile Edge enables a true win-win by satisfying the business needs of service organizations and the demands of their connected customers.
- Flexibility – versus many other apps seen as rigid and overly complex.
- User-friendly design – easy for both admins and field workers to use.
- Price & Value Performance – see why it’s the best value on the market.
- Innovation – evolve beyond break/fix and leverage next-gen capabilities.