• Wednesday, 20 June 2018

Physical Electronics Goes Beyond the Surface When it Comes to Optimizing Service

Physical Electronics (PHI), the world’s leading supplier of UHV surface analysis instrumentation, has signed a software-as-a-serviceAstea Cloud(SaaS) contract for Astea’s service management and mobile workforce platform. Physical Electronics aims to leverage this powerful and feature-rich cloud solution to streamline and strengthen their service business reinforcing their commitment to providing world-class service and support.

Physical Electronics (PHI) is a subsidiary of ULVAC-PHI, the world’s leading supplier of UHV surface analysis instrumentation used for research and development of advanced materials in a number of high-technology fields including nanotechnology, microelectronics, storage media, bio-medical, and basic materials such as metals, polymers, and coatings. Physical Electronics selected Astea’s platform because the solution is based on service excellence disciplines and best practice experiences drawn from Astea’s long and established history in the industry. Astea’s solution will provide a comprehensive and robust combination of capabilities such as mobile, field service, contract & warranty, depot repair, inventory, and performance management that will help Physical Electronics drive efficiencies and optimize their service delivery process.

“Our ongoing success and differentiation is driven by providing exemplary service to our customers. We develop innovative technologies that provide unique tools to solve their challenging problems. Due to the complex nature of our equipment, we knew we needed a robust and proven solution that could provide us with an integrated service delivery platform without compromising our commitment to providing world-class service,” stated Greg Homme, Director of Customer Service, Physical Electronics, Inc.

Matt Roberts, Technical Training and Documentation Manager, Physical Electronics, added, “After an extensive search, we found that Astea’s deep domain expertise in conjunction with their robust cloud solution offered the breadth and depth of functionality that is uniquely qualified to meet our comprehensive requirements.”

“Physical Electronics is a perfect example of a company that recognizes the importance of leveraging best-in-class technology solutions to support their ongoing commitment to consistently achieving the highest levels of service excellence,” said Deb Geiger, VP Global Marketing of Astea International. “We are delighted that Physical Electronics selected Astea as their partner of choice.”

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; complete forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization and actionable business intelligence. Whether in the cloud or on-premise, Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance’s modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

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