Service Revenue 2012
Service to Services: Revenue and the Development of New Opportunities
It’s no secret that organizations are looking to their service business to drive more revenue. Aberdeen’s State of Service Management: Forecast for 2012 (January 2012) revealed that revenue growth was the top goal for service businesses in 2012, as it was in 2011 for attendees at Aberdeen’s Chief Service Officer (CSO) Summit.
Leading service organizations are not only aggressive in setting revenue goals, but much more successful in attaining these goals via a combined focus on contract management, workforce empowerment, pricing optimization, organizational collaboration, and the development of new value-added services. This document highlights the steps taken by these leading organizations to emerge as champions in the battle for service revenue.