Astea International Inc., a leading global provider of field service management and mobility solutions, announced today that NSC Global, a multinational IT services company, has selected the Astea Alliance™ cloud-based field service management and mobility platform to unify, optimize and grow its complex international service operation. NSC Global fulfills service requests from its clients around the globe by leveraging an intricate mix of resources that includes direct employees and online work markets.
As reliance on a diverse, complex technician workforce including subcontractors and third-party vendors continues to grow in the field service industry, Astea is enabling its customers to embrace that trend by building integrations to contingent worker portals, including Field Nation and WorkMarket. With the Alliance Dynamic Scheduling Engine, NSC Global is empowered to pick the best and most cost-effective mix of its direct employees and contingent workers, who are leveraged via Alliance’s integration to the ADP WorkMarket® online service provider marketplace. Additionally, Alliance gives all technicians access to real-time data, empowering them to deliver a seamless customer experience that lives up to the company’s high quality standards.
“We use direct and contingent technicians, so finding a service management solution that could connect all our workers across multiple countries on one platform was extremely important to us,” said NSC Global’s Head of Global Field Engineering Services, Dustin Miller. “The dynamic scheduling capability of Astea Alliance and the platform’s integration to ADP’s WorkMarket will help us ensure the uptime of our customers’ technology, which is our number one priority.”
NSC Global provides world-class IT support to global companies through thousands of geographically-dispersed field service employees speaking 40 different languages on all seven continents. NSC Global selected Astea Alliance because unlike other service management solutions, Astea’s technology is robust enough to support its multi-country, multi-currency, multi-language service operation.