Whitepaper: Digital Transformation for the Service Enterprise

7/27/2018 / Workforce Trends / Erica Tuite

Whitepaper: Digital Transformation for the Service Enterprise - The Service Council - Astea International

In this whitepaper from The Service Council, see how service leaders are creating new business models which utilize the latest technology to transform the customer experience.

Though virtually all service leaders agree that it’s important for their business to wade into digital waters, only 1/3 believe that they currently have the talent in place to support their digital business strategy.

Download this whitepaper from The Service Council—entitled “Digital Transformation for the Service Enterprise”—to learn how to drive your company forward by asking:

  • Are the digital leaders in place?
  • Do organizations need a Chief Digital Officer?
  • Does a strategy exist?
  • How do we make culture the digital thread?

Click here to view or download the whitepaper.


Coming Soon – Educational Webinars on Alliance v15!

Did you hear? Alliance Enterprise, the latest version of Astea’s field service management and mobility platform, is coming this fall, and it’s all about digital transformation for your business.

What’s new in Alliance Enterprise? Just-in-Time Service™ helps you coordinate technician and spare parts arrival. A brand new, sleek, web-inspired interface allows users to streamline their workflows. Powerful, out-of-the-box integration capabilities work with your existing IT environment. The new Process Flow Engine lets you drag-n-drop to build new escalations, alerts, integrations, workflows and more. A new Customer Portal and Customer Mobile app enables more customer self-service and transparency, and new Mobile Manager Workbench gives your managers and supervisors a mobile office. And much more!

Click here to learn more, and visit our booth at Field Service Fall 2018 for a sneak peek. Plus, stay tuned for upcoming webinars to get your sneak peek of the new features and functionality!

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