• Sunday, July 23, 2017

Knowledge Management for Service Excellence

Knowledge Management for Service Excellence

Competitive pressure and customer demands are forcing field service organizations to step up their game when it comes to the use of mobile technology and data analysis. While most service companies are using mobility to improve efficiency and productivity in ...

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Are you interested in driving outstanding customer experiences?

Are you interested in driving outstanding customer experiences?

If you answered yes, then you won’t want to miss our upcoming webinar on March 9th: “Getting the Right Prescription for Driving Outstanding Customer Experiences”. Digital technologies have driven radical change and disruption in the service sector. Customers are now seeking ...

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Physical Electronics Goes Beyond the Surface When it Comes to Optimizing Service

Physical Electronics Goes Beyond the Surface When it Comes to Optimizing Service

Physical Electronics (PHI), the world’s leading supplier of UHV surface analysis instrumentation, has signed a software-as-a-service(SaaS) contract for Astea’s service management and mobile workforce platform. Physical Electronics aims to leverage this powerful and feature-rich cloud solution to streamline and strengthen ...

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Preparing for the Connected Customer

Preparing for the Connected Customer

Mobile technology has become a part of the everyday lives of most customers, which has created a massive shift in customer expectations when it comes to service. This new class of “connected customers” now measures the success of their interactions ...

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