• Wednesday, 18 July 2018

Press Release: The BP Group Selects Astea Alliance™ to Increase Customer Trust

Press Release: The BP Group Selects Astea Alliance™ to Increase Customer Trust

Astea International announced today that the BP Group, a mechanical contracting and HVAC company based in New York City, has selected Astea’s cloud-based, field service management and mobility platform, Astea Alliance™, to optimize and improve its largescale service operation. The ...

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Research Report: Medical Field Service & Integrated Solutions

Research Report: Medical Field Service & Integrated Solutions

With heavy regulation and compliance requirements, field service organizations in the medical device industry are often the early adopters and technology leaders to watch. Physicians, medical facilities, and patients are regularly calling upon medical device field service organizations to do ...

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Video: Integration Best Practices

Video: Integration Best Practices

We live in an integrated world. Nearly every mobile app, software application and website people interact with is integrated into multiple other applications and data sources without anyone ever thinking about it. This integration is so prevalent because it allows ...

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Aberdeen Whitepaper: ‘Self-Service: Create Happy Customers & Reduce Costs’

Aberdeen Whitepaper: ‘Self-Service: Create Happy Customers & Reduce Costs’

Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction. This whitepaper from ...

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Astea Podcast: Reimagining Service to Maximize Profitability

Astea Podcast: Reimagining Service to Maximize Profitability

Companies of all sizes are realizing the need to reimagine service in order to maximize revenue. It’s all about shifting your focus from customer retention to providing a customer experience that perpetuates the continuous cycle of your customers needing, wanting, and ...

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Astea On-Demand Webinar: Visual Intelligence in Field Service Management

Astea On-Demand Webinar: Visual Intelligence in Field Service Management

You all know what field service management (FSM) solutions like Astea Alliance are, but how do they work with the XOi visual intelligence platform? Learn how using a wearable technology solution ties seamlessly into the Astea FSM software you use today ...

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Astea and XOi Webinar: Visual Intelligence in FSM = Customer Trust and Field Technician Efficiency

Astea and XOi Webinar: Visual Intelligence in FSM = Customer Trust and Field Technician Efficiency

What are your roadblocks to success? For many field service organizations, the biggest challenges are the skilled trades gap (there are not enough new technicians to fill the shoes of retiring ones) and the growing need for more transparency and ...

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Astea Whitepaper: 6 Steps to Field Service Profitability

Astea Whitepaper: 6 Steps to Field Service Profitability

Did you know that less than 30% of field service organizations are achieving profitable revenue growth? Service profitability is no longer simply a function of increasing the number of service calls completed per shift at a lower cost. It requires ...

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