• Saturday, August 27, 2016

How Mobile Field Service Solutions Can Help Improve Customer Service

How Mobile Field Service Solutions Can Help Improve Customer Service

Your field technicians have a tremendous impact on your customers and maintaining your organization’s relationships with them. Delivering value through service resolution can improve customer satisfaction and increase revenue through more repeat business and sales of new service contracts. Because service ...

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How to Drive Differentiated Service Revenues

How to Drive Differentiated Service Revenues

Finding ways to drive new revenue is one of the top business challenges facing service organizations today. According to the Technology Services Industry Association (TSIA), 76% of companies are struggling with service revenue growth. While service has become an important profit ...

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Simplifying the Internet of Things for Field Service

Simplifying the Internet of Things for Field Service

The Internet of Things (IoT) is a hot topic across multiple industries, and the universe of connected assets is growing every day. Gartner predicts there will be 6.4 billion connected things in use by the end of this year, and ...

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A Fix for First-Time Fix Rates

A Fix for First-Time Fix Rates

Improving first-call/visit resolution rates can be challenging and frustrating for field service organizations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit. The customer may not provide enough information to ...

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