• Friday, February 24, 2017

Physical Electronics Goes Beyond the Surface When it Comes to Optimizing Service

Physical Electronics Goes Beyond the Surface When it Comes to Optimizing Service

Physical Electronics (PHI), the world’s leading supplier of UHV surface analysis instrumentation, has signed a software-as-a-service(SaaS) contract for Astea’s service management and mobile workforce platform. Physical Electronics aims to leverage this powerful and feature-rich cloud solution to streamline and strengthen ...

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Preparing for the Connected Customer

Preparing for the Connected Customer

Mobile technology has become a part of the everyday lives of most customers, which has created a massive shift in customer expectations when it comes to service. This new class of “connected customers” now measures the success of their interactions ...

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How to Make Outsourcing Work for Field Service

How to Make Outsourcing Work for Field Service

More service organizations are outsourcing work to an increasingly complex network of dealers, third-party providers, and independent contractors as the struggle to meet increasing service demands without expanding their own internal resources. While outsourcing is nothing new in the service industry, ...

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Optimizing the Omni-Channel Customer Experience

Optimizing the Omni-Channel Customer Experience

Optimizing the Omni-Channel Customer Experience With new channels of interaction being explored by both customers and companies alike, the concept of the “omni-channel customer experience” has become a hot topic. For field service organizations, the impact is more far-reaching than ...

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